Return & Refund Policy

Thank you for shopping with Happy Skin by Rosa. We want you to love your skincare products. If something isn't right, here's how returns work.

Returns

We accept returns of unopened, unused products in their original packaging within 14 days of delivery. For hygiene and safety reasons, we can't accept returns on products that have been opened or used.

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the item and we'll make it right.

How to start a return

Email or call us through our Contact page with your order number and the item you'd like to return. We'll reply with the return address and next steps.

Return shipping

Customers are responsible for return shipping costs and for providing their own return label. We recommend using a trackable shipping service. There is no restocking fee.

Refunds

Once we receive and inspect your return, we'll issue a full refund to your original payment method for the price of the item(s). Refunds are processed within 7 days of receiving your return. Original shipping charges are non-refundable. We do not offer exchanges. If you'd like a different product, please return the original item and place a new order.

Services

This policy applies to retail products purchased from our online store. Waxing and other studio services are covered by the deposit and cancellation terms shown when you book.

Questions?

Reach out anytime through our Contact page and we'll be happy to help.